Apple’s standalone assist app hits the U.S. App Retailer
Apple’s lately launched standalone assist software is now hitting the U.S. App Retailer. The app, which had quietly debuted final month outdoors the U.S., permits you to entry product documentation, schedule appointments, in addition to chat, e-mail or schedule calls with an Apple Help technician, amongst different issues.
Whereas the power to search for close by shops and schedule appointments on the Genius Bar was beforehand obtainable by the Apple Retailer app, this characteristic was a bit buried amongst quite a lot of different capabilities. As well as, Apple’s “Ideas” app that launched with iOS eight was not well-received, and was shortly archived to customers’ Apple junk apps folder.
The brand new Apple Help app, because it’s referred to as, is extra helpful as a result of it centralizes all of the product info and offers a extra streamlined method to entry buyer assist, when wanted.
As well as, the app is personalised to every person. That’s, the app acknowledges all of your iCloud-registered units so that you don’t have to determine particulars like what mannequin of iPhone or Mac pc you might have. (Sure, in the true world, many individuals don’t obsessively hold monitor of this info – they only know they purchased “the brand new iPhone.”)
This personalization permits prospects to get simply the product and assist documentation that pertains to their units. And it may velocity issues up when speaking with a assist rep, too, as they gained’t waste time determining their system particulars.
Apple prospects can even be capable to launch a local chat with an Apple service knowledgeable proper within the app, and so they can view their assist case historical past when the session wraps.
If an in-store appointment is required, customers can schedule this within the app and obtain a reminder notifications. Plus, the app can assist level customers to approved restore suppliers within the native space, as effectively.
The app’s arrival hits at one of many busiest occasions of the 12 months – the U.S. holidays, when many individuals are unwrapping their new Apple units for the primary time, and doubtlessly operating into points or having questions. That’s a trial-by-fire for a brand new service like this.
Nonetheless, Apple has a minimum of examined the app within the wild for round a month – the app launched within the Netherlands App Retailer in November forward of its U.S. arrival.
Apple says further nations can even obtain the app within the coming weeks.